YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Die Unternehmensschwerpunkte liegen auf agiler Software-Entwicklung und -Testing, Cloud-Technologien und Transformationsprojekten für Industrie 4.0 Lösungen. Das Unternehmen hat seinen Hauptsitz in München und beschäftigt in über 20 Ländern mehr als 5.000 Expertinnen und Experten.
Intune von Vorteil) Durchführung von Schulungen und Instruktionen für PC-Anwender Beschaffung und Verwaltung von Hard- und Software Verantwortlich für das Asset Management und die Pflege der IT-Inventare Erfahrung im IT-Support, idealerweise im First-Level in einem Industrie-, Produktions- oder globalen Unternehmensumfeld Gute Kenntnisse in Active Directory, Intune sowie im Umgang mit gängigen Ticketing-Systemen Technisches Verständnis für Hard- und Software sowie grundlegende Netzwerkkenntnisse Hohe Serviceorientierung gegenüber unterschiedlichen Usergruppen – von Produktion bis Management Selbstständige, kommunikative und lösungsorientierte Arbeitsweise Sehr gute Deutschkenntnisse, sowie gute Englischkenntnisse Möglichkeit in einem marktführenden, international tätigen Unternehmen Erfahrungen zu sammeln Kontinuierliche Betreuung während Ihres Einsatzes Sie profitieren von dem exklusiven Zugang zu interessanten Unternehmen und spannenden Projekten in Zusammenarbeit mit Hays als einem soliden und stabilen Partner Wir geben Ihnen wertvolle Tipps und Feedback zu Ihren Bewerbungsunterlagen und Vorstellungsgesprächen Ihr Kontakt Referenznummer 865186/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Als Teil unseres engagierten Teams mit derzeit etwa 150 Mitarbeitern arbeiten Sie für namhafte Kunden in einem Branchenspektrum, das von der Automobil- und Medizintechnik, über die Industrie, bis hin zur professionellen Kamera- und Videotechnik für die Filmindustrie reicht. Ihre Aufgaben: (Teil-)Projektleitung sowie fachliche Betreuung der Kunden aus dem Geschäftsbereich Automotive Planung und Koordination der Umsetzung im agilen und klassischen Umfeld inkl.