YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Intune von Vorteil)Durchführung von Schulungen und Instruktionen für PC-AnwenderBeschaffung und Verwaltung von Hard- und SoftwareVerantwortlich für das Asset Management und die Pflege der IT-Inventare Erfahrung im IT-Support, idealerweise im First-Level in einem Industrie-, Produktions- oder globalen UnternehmensumfeldGute Kenntnisse in Active Directory, Intune sowie im Umgang mit gängigen Ticketing-SystemenTechnisches Verständnis für Hard- und Software sowie grundlegende NetzwerkkenntnisseHohe Serviceorientierung gegenüber unterschiedlichen Usergruppen – von Produktion bis Management Selbstständige, kommunikative und lösungsorientierte ArbeitsweiseSehr gute Deutschkenntnisse, sowie gute Englischkenntnisse Möglichkeit in einem marktführenden, international tätigen Unternehmen Erfahrungen zu sammelnKontinuierliche Betreuung während Ihres EinsatzesSie profitieren von dem exklusiven Zugang zu interessanten Unternehmen und spannenden Projekten in Zusammenarbeit mit Hays als einem soliden und stabilen PartnerWir geben Ihnen wertvolle Tipps und Feedback zu Ihren Bewerbungsunterlagen und Vorstellungsgesprächen Ihr Kontakt Referenznummer 865186/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Die Refresco Deutschland GmbH mit Hauptsitz in Mönchengladbach gehört als Hersteller von Fruchtsäften und Erfrischungsgetränken für Industrie- und Handelskunden zu den führenden Anbietern von Getränkelösungen in Deutschland. Das Unternehmen beschäftigt deutschlandweit rund 1.600 Mitarbeiterinnen und Mitarbeiter an neun Produktions- und zwei Verwaltungsstandorten.